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How Do I Get Y360?

1) Visit YMCA360.org OR download the YMCA360 app on your phone, Apple TV, Roku, or Android TV (Just search for Y360).
2) Type in your zip code (46901) and choose your membership branch (YMCA of Kokomo).
3) Type in your email address and get your verification code (6 digit verification code). Note: You must use the email active with the Kokomo Family YMCA. Don't know your email or don't have one on file? Stop by the Membership Desk or give us a call at 765-457-4447.
4) Get ready to workout and enjoy YMCA360!

If you don't find answers to your question below, visit Wistia’s troubleshooting page.
FAQS
WHAT IS YMCA360?
YMCA360 is an on-demand video platform for our Y community. YMCA360 offers group exercise classes, youth sports training, well-being classes and more to serve you wherever you are. Whether you are at home or on the road, take the Y with you along with your favorite classes, instructors and more.
HOW DO I ACCESS YMCA360?
You can download the Y360 App from Apple Store or Google Play Store. From your desktop, laptop, tablet, or mobile device, click HERE. YMCA360 is available wherever you are with an internet connection. More info available at: https://ymca360.org 
WHO WILL HAVE ACCESS TO YMCA360?
YMCA360 is FREE for our members! The app and website is available exclusively to members as an added benefit to their memberships. Don't lose out on this great feature and sign up to be a members today! 
HOW DO MEMBERS FIND THE NEW APP ON MY TV?
Search for YMCA360 in the app store and look for a blue and purple logo with YMCA360 in the center of three overlapping rings.

HOW DO MEMBERS LOGIN INTO YMCA360?
To login members must know the email associated with their membership. They will simply click the login button, enter their email address and zip code, and select their branch. Once they complete this step they will receive an email with a 6 digit verification code, which they will enter to gain access.
WHY SHOULD I CHOOSE YMCA360 OVER ANOTHER PLATFORM?
YMCA360 is the ultimate healthy living digital experience. With YMCA360, healthy living for people of all ages and activity levels is possible anytime, anywhere. The robust digital experience combines immersive, healthy living with the values of the YMCA in a transformational presentation utilizing best-in-class people, programs and systems delivering the ultimate connected community. More than 500 on-demand exercise classes and programs are accessible 24/7 to provide another way to engage with the Y from home or when a branch isn’t nearby. More than just group exercise, YMCA360 has something for everyone of any age or interest. Enjoy nutrition classes, personal training, sports training, kids programming, art classes and more all in a mobile, web or TV experience.
CAN I SET PARENTAL CONTROLS?
YMCA360 does not offer parental control settings. It is the mission of YMCA360 to create digital content that is healthy living for all and reflects our Christian mission, vision and values.
I AM HAVING BUFFERING ISSUES/THE VIDEO PLAYER ISN’T WORKING. WHAT DO I DO?
If you’re having buffering issues, try the following:
• Pause the video for a few minutes
• Quit other background programs
• Limit the amount of devices connected to your network
• Restart your router
• Restart your web browser or streaming application
• Move closer to your router
CAN VIDEOS BE DOWNLOADED TO WATCH OFFLINE?
At this time, YMCA360 videos cannot be downloaded.
THERE’S NO AUDIO OR THE AUDIO IS TOO LOUD/LOW OR OUT OF SYNC. WHAT DO I DO?
If you’re having buffering issues, try the following:
• Pause the video for a few minutes
• Restart your web browser or streaming application
• Make sure your Bluetooth is not connected to external speakers
DOES YMCA360 WORK ON DESKTOP AND MOBILE?
YMCA360 is available for select partner associations via a mobile app and for all partner associations via a website and TV app.
THE VIDEO PLAYER ISN’T WORKING FOR ME. HELP!
Please visit Wistia’s troubleshooting page for options to troubleshoot: https://wistia.com/support/troubleshooting/playback-troubleshooting

I SAW A MESSAGE ABOUT CASTING YMCA360. WHAT DOES CASTING MEAN?
Casting means that you can send YMCA360 content from your phone, iPad or tablet to your TV.
HOW DO I CAST YMCA360?
IS YMCA360 KEEPING MY DATA SAFE?
The Y is always concerned about your safety, both in-person and online. To view our full privacy policy, please join us on our privacy policy page.

WHAT DEVICES AND PLATFORMS ARE SUPPORTED? HOW CAN I RECOMMEND A PLATFORM?
YMCA360 is now available to stream on AppleTV, Roku, iPhone, iPad, and Android TV. To recommend a platform, please email: info@ymca360.org.
WHY CAN’T I PLAY VIDEOS WITHOUT AN ACCOUNT ANYMORE?
As of January 18, 2021, the website and video content at YMCA360.org will no longer be free to the public as we are transitioning to a membership model. The current website will remain live for members access and for non-members to join (if your Association is currently a YMCA360 partner). If you currently link to the URL from your website or other communication areas, it will remain active as the point of entry, however, the links to individual videos or content will no longer work.

If your Association is currently a YMCA360 Partner, your members will be given access to the platform via our custom member login/authentication. If not, they will redirect to a “contact your Association to get YMCA360” message. We are currently accepting new partners to the YMCA360 partnership program.
CAN I CREATE PROFILES FOR MY FAMILY MEMBERS?
At this time each family member must login using their own email address. This will give each family member their own personalized YMCA360 experience.
CAN I CHANGE MY EMAIL ADDRESS? IF I CHANGE MY EMAIL ADDRESS, DOES IT CHANGE MY EMAIL ON FILE WITH MY YMCA?
To change your email address, please contact us at 765-457-4447 or stop by the Membership Desk.
I AM A MEMBER OF A YMCA AND LIVE OVER 50 MILES AWAY FROM MY CLOSET BRANCH. CAN I STILL LOG IN?
Yes! To access YMCA360 please contact the YMCA nearest you to become a member.
I’M A MEMBER OF THE YMCA BUT I CAN’T LOGIN. WHAT DO I DO NEXT?
Stop by the YMCA Membership desk or give us a call at 765-457-4447. You may have to update your email. 
I DON’T SEE MY FAVORITE CLASS HERE. WHEN WILL IT BE ADDED?
We will continue to add classes as they come available. If you have specific requests, please contact info@ymca360.org.
WHAT DO I NEED FOR THE CLASSES?
For details on equipment needed, check the description of a class before you begin.
WHAT IF I DON’T HAVE HOME GYM EQUIPMENT OR EQUIPMENT WHEN I AM TRAVELING?
There are many classes that don’t need any equipment at all. We encourage you to explore the classes to see what ones will work for you and the equipment you have at home.

For small weights, try using home goods such as canned goods.

Remember, getting up and moving is what matters most, along with having fun. Get your heart rate up and don’t stress if you aren’t lifting your normal weight.
WHAT IF I CANNOT DO SOME OF THE EXERCISES?
Please modify each class to exercise levels that work best for you. That may mean limiting the number of sets or reps or skipping some of the exercises altogether. Do not worry if you cannot do something - you can always try and work up to it when you have built up strength, experience or confidence!
DO YMCA360 VIDEOS HAVE ADS?
YMCA360 videos are ad-free.
DO YOU HAVE CONTENT IN DIFFERENT LANGUAGES?
At this time, we offer one video in Spanish, but are working to expand our library.
What can we help you find?